Contact information
Contact Us
We are a small operation, and a real person reads every message.
jamisonatkins@outlook.com — we reply within 2 business days, usually sooner.
What to include
For anything about an existing order, send your order number and, if something arrived damaged, a photo. It lets us fix it in one reply instead of three.
What we can help with
- Where your order is, and what its tracking actually means
- Returns, replacements and refunds
- Sizing, materials and whether something suits your animal
- Changing or cancelling an order within 24 hours of placing it
Returns
Please email us before sending anything back — we will give you the correct return address. See our Refund & Return Policy for the full process.
Hours
We answer messages Monday to Friday. Messages sent over a weekend or a US public holiday are picked up the next business day.
Nestled Paws is based in Connecticut, United States, and ships within the United States.