Refund policy

Refund & Return Policy

If something is not right, we will make it right. Here is exactly how.

Our window

You have 30 days from the day your order is delivered to request a return or a refund.

What can be returned

Items must be unused, in the condition you received them, and in their original packaging. Because these are pet products, anything that has been used by an animal cannot be resold and so cannot be returned unless it arrived faulty or damaged.

We cannot accept returns on items that have been washed, chewed, soiled, or altered.

If your item arrived damaged, faulty, or wrong

This is on us. Email jamisonatkins@outlook.com within 14 days of delivery with your order number and a photo. We will send a replacement or a full refund, including shipping, at no cost to you. You will usually not need to post anything back.

If you simply changed your mind

That is fine, within the 30 days and subject to the condition above. In this case you cover the return postage and the original shipping charge is not refunded. There is no restocking fee.

How to start a return

Email jamisonatkins@outlook.com with your order number and what is wrong.
We reply within 2 business days with a return address and instructions.
Post the item back with tracking, and send us the tracking number.

Please do not post anything back before contacting us. Returns sent without instructions may not reach the right place and may not be refundable.

When you get your money

Refunds are issued to your original payment method within 5–10 business days of us receiving the return, or of approving a damage claim. Your bank may take a few days more to show it.

Cancelling an order

Email us within 24 hours of ordering and we will cancel and refund in full, provided it has not already been dispatched. After dispatch, treat it as a return.

Late or missing deliveries

Please check the delivery windows in our Shipping Policy first — the overseas route genuinely takes 2–3 weeks and quiet tracking is normal. If your order has passed its window, contact us and we will investigate, replace, or refund.