Shipping policy

Shipping Policy

We want you to know exactly what to expect before you order, so here is the honest version.

Where your order ships from

Nestled Paws works with fulfilment partners rather than holding stock ourselves. Some of our products ship from a warehouse in the United States, and some ship direct from an overseas supplier. Which one applies is stated on every product page.

Route	Processing	Delivery after dispatch
US warehouse items	1–3 business days	3–8 business days
Overseas items	1–3 business days	2–3 weeks

About tracking

You receive a tracking number when your order is dispatched. On the overseas route, tracking often sits quiet for the first week or so before it starts updating. This is normal for that shipping method and is not a sign that anything has gone wrong. If tracking has not moved after 10 days, email us and we will chase it.

Shipping rates

Shipping is free on every order within the United States. There is no minimum spend and no threshold to reach — the price you see on the product page is the price you pay.

Where we ship

We currently ship within the United States only.

Split deliveries

If your order contains items from more than one route, they may arrive separately at different times. You are never charged more than once for shipping on a single order.

Wrong or incomplete addresses

Please check your address at checkout. Once an order is dispatched we cannot redirect it. If a parcel is returned to sender because of an incorrect address, we will refund the item cost but not the original shipping.

Lost or damaged parcels

If your order arrives damaged, or tracking shows delivered and you do not have it, contact us within 14 days at jamisonatkins@outlook.com. Photographs help. We will replace or refund it — see our Refund Policy.

Questions about a specific order: jamisonatkins@outlook.com.